Reconfiguring the service system for resilience: lessons learned in the higher education context
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Rok publikování | 2024 |
Druh | Článek v odborném periodiku |
Časopis / Zdroj | JOURNAL OF BUSINESS & INDUSTRIAL MARKETING |
Fakulta / Pracoviště MU | |
Citace | |
Doi | http://dx.doi.org/10.1108/JBIM-09-2022-0426 |
Klíčová slova | Education service system; System thinking; Change in; of context; Reconfiguration; Resilience |
Popis | This paper describes a framework to evaluate how the context of the tertiary education service has been disrupted and the influence on the adherence of the students to the educational process, via primary quantitative data collection. This paper tackles the problem of distinguishing the change in context and context change and the possibility of system reconfiguration. |
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