Perceived performance as predictor of satisfaction: Experiment
| Authors | |
|---|---|
| Year of publication | 2017 |
| Type | Article in Proceedings |
| Conference | Trends and Issues in Interdisciplinary Behavior and Social Science: Proceedings of the 5th International Congress on Interdisciplinary Behavior and Social Science (ICIBSoS 2016) |
| MU Faculty or unit | |
| Citation | |
| web | CRC Press webpage with the proceedings |
| Doi | http://dx.doi.org/10.1201/9781315269184-6 |
| Field | Psychology |
| Keywords | work satisfaction; work performance; feedback; experiment |
| Description | This study is an inter-subject laboratory experiment focusing on the influence of perceived performance on task satisfaction. The sample consisted of 131 students solved standardized computer word-search puzzles, for which they received feedback, and responded to items from a task satisfaction scale. Feedback was given randomly, regardless of the actual accuracy in solving the puzzles, and created an impression of below-average, average or above-average performance. The results showed that an impression of above-average per-formance led to greater satisfaction than an impression of average or below-average performance. There was no difference between the groups with average and below-average performance. The study provides evidence regarding causality in the relationship between performance and satisfaction. |
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