Komunikace jako nástroj kvality služeb poskytovaných veřejnou správou

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Title in English Communication as an quality-instrument of public administrations services
Authors

ŠKARABELOVÁ Simona

Year of publication 2004
Type Article in Proceedings
Conference Public Adminstration 2004
MU Faculty or unit

Faculty of Economics and Administration

Citation
Field Economy
Keywords communication; public adminstration; quality; public service
Description Communication is used as a prime means for the search of way to the satisfaction of public with an operation of the public administration. The focus of public administration rests with the offering of quality and efficient public services.Thats why we can understand the communication as an quality-instrument of services, that are offered by public administration.
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